Shipping Policy
Shipping options
-
- Postnet to Postnet: R110
Please include your name, contact number, and closest Postnet in the comment section on your order.
- Postnet to Postnet: R110
-
- Pudo to Pudo: R60
-
- Pudo to Door: R80
-
- Free shipping: Available for Courier to Door, and Pudo to Pudo if your order total is over R1300
-
- Local Pickup: Mirage Gaming (Pretoria)
Order Processing and Shipping:
-
- All orders will be shipped within 3-5 business days after the order is placed.
- Please Note Business Days of the Store are Tuesday-Friday each week as the store is closed on Mondays and we Host events on the Weekend.
- Preorders for cards will be shipped within 3-5 business days after the release date of the relevant set.
- Local Pickup (Mirage) Option: Singles orders will be available within 1-2 business day of the order being placed. Sealed product and accessories should be available immediately, unless the items are on preorder.
Postnet Shipping Information:
-
- Postnet shipping typically takes place twice a week. No day is specified.
-
- Cut-off time for shipping is at 15:00 every Tuesday (Order must be placed and proof of payment sent).
-
- Postnet Shipping is Only Postnet to Postnet.
For any inquiries or assistance regarding shipping, please contact our customer support team at miragegamingza@gmail.com , or from our Contact Us page.
We are here to assist you.
T-Shirts
-
- Sizes and Designs not in stock will be ordered from the manufacturer and will take 4 Working days to process
-
- Sizes Range From XXS-XXXL
On Demand
-
- On Demand Goods are not stocked at the store but are in stock at the supplier.
- They may take 7-14 Working Days to be processed ,depending on the supplier in question .
- On Demand Shirts take 7-10 Working Days to Process .
- Please Be Patient and we appreciate the support!
Shipping Policy
We are not liable for any Courier Related Mishaps.
Please note holiday months, (November & December) orders will process in 2-3 business days.
We do not accept any returns or exchanges on booster boxes, packs, or singles.
We do not offer refunds.
Shipping charges are non-refundable.
Order Cancellations
This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page.
For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase.
Exchanges
We will gladly accept exchanges on unopened products within 7 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
Store Credit
Store credit is issued to an account under the recipient’s name. Store credit can only be redeemed by the person associated with the account.
Store credit is not transferable.
Missing Pieces
If a game you purchased from us has missing or damaged components, please contact the game’s publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
Damaged Products
If you receive a damaged product, you are required to notify us by email at miragegamingza@gmail.com within 24 hours of the product being delivered.
Note: All orders are subject to a 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.
Also Note: Mirage will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.
All Policies are subject to change at anytime without notice.
Quantity and Order Adjustments
We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes.